Leading online retailer partners with leading cloud services provider to boost service at all levels
eFaucets is growing fast, expanding its headquarters in Racine, Wisconsin, and three additional locations in and around Denver. Company leaders were faced with the challenge of connecting various divisions and departments under one communications umbrella. eFaucets President and CEO Mike Fox needed a flexible and reliable high-speed network providing meaningful cost savings. The company chose Fusion, a provider with a proven track record and staying power.
Fox turned to Dan Byers, managing partner of RRB Telecommunications, for help. Byers recommended the team at Fusion, with whom he’s worked for the last decade, to implement a cloud-based communications system supported by Fusion’s geographically diverse and fully redundant network.
The results were immediately clear.
“Fusion’s cloud communications and connectivity solutions doubled our capacity while cutting our communications costs to a just a third of what we were paying with an old-fashioned hard-wired system,” Fox said.
“As eFaucets has discovered, many premise-based systems have limitations in terms of scalability and features that only become apparent as users seek to add more advanced functionality. Fusion’s cloud-based solutions are designed to support the company’s impressive growth plans, now and in the future,” said Russell P. Markman, Fusion’s president of business services.
“We are delighted to have partnered with eFaucets to produce a case study and accompanying video illustrating how eFaucets is leveraging the many benefits of the Fusion cloud to help power their nationwide expansion,” Markman continued.
Fusion is providing eFaucets with guaranteed bandwidth via a secure MPLS network converging voice and data traffic, doubling eFaucet’s capacity while prioritizing voice over data to avoid call stacking, even during the busiest seasons. The initial three year Fusion agreement reflects eFaucet’s firm commitment to investing in the infrastructure necessary to sustain its long term growth strategy and to deliver an industry-leading customer experience.
“Fusion provided us with the high-speed connectivity we required across multiple locations at a price we can afford,” Fox said. “Fusion’s cloud voice and network solutions extend customer service availability to accommodate different time zones. Employees across the eFaucets family can now answer any call at any time from any location, so customers on both coasts and every location in between get the same great customer service,” Fox added.
Increased capacity and cost savings are certainly important, but Byers said he presented Fusion’s services to Fox because Fusion stands behind its services.
“The true measure of a company is how they come through for you when there’s a problem,” Byers stated. “Fusion always comes through with quick resolutions, which is especially important with a company like eFaucets and their complex networks.”
The fully embeddable video is available on the eFaucets YouTube channel, and the full case study can be found on the Fusion website.
Established in 2003, eFaucets.com has quickly become the leading destination for shoppers looking for faucets, sinks, fixtures and accessories for the kitchen and bath. For savvy and sophisticated home enthusiasts, eFaucets is the simple kitchen/bath remodeling solution that delivers inspiration, education, and quality because only eFaucets is passionate about exceptional customer experiences. Top brands include Kohler, Delta, Moen, and Grohe. eFaucets is headquartered in Racine, WI, with distribution centers nationwide and a showroom/warehouse in Denver, CO. For further information, visit eFaucets.com.
Fusion is a leading provider of integrated cloud solutions to small, medium and large businesses. Fusion’s advanced, high availability cloud service platform enables the integration of leading edge solutions in the cloud, including cloud communications, cloud connectivity, cloud computing and other cloud services such as storage and security. Fusion’s innovative, yet proven cloud solutions lower our customers’ cost of ownership, and deliver new levels of security, flexibility, scalability and speed of deployment. Fusion is a trademark of Fusion Telecommunications International, Inc. For more information, please visit www.fusionconnect.com.