eFaucets is trusting ResellerRatings as its primary aggregator of post-sale customer reviews. Savvy online shoppers trust ResellerRatings for accurate first-hand customer accounts of online retailers as they search for the best online shopping experience.
“We selected ResellerRatings to manage our customer reviews because they are a leader in review quality and merchant reputation management,” said Michael Fox, President/CEO at eFaucets. “We particularly like the fact that review submissions are verified with reviewer-supplied order numbers, so there’s never any question about the authenticity of the comments and ratings.”
Customer purchases at eFaucets.com trigger two email messages from eFaucets; the first asks shoppers to rate their overall experience, and the second – delivered 30 days later – addresses shipping and delivery.
“Great service, nice over the phone, Olga knew what she was doing. I asked a couple of questions and order was completed in less than 3 minutes,” Mauiowens posted shortly after completing their order.
Mickey-33456 was also happy with their purchase.
“My sink came in quickly and looks fantastic. Much larger than the pictures make it out to be,” they wrote after they received the sink they bought.
ResellerRatings gives eFaucets the ability to connect and engage with customers; which helps inspire confidence in their prospective customers and to manage their reputation, Fox added.