Thank you for shopping eFaucets.com. Having the opportunity to earn your business means the world to us.
But, we also know we’ve fallen short in a number of areas, and we want you to know that we hear you and we are working hard every day to make your eFaucets.com shopping experience as easy and enjoyable as possible.
You need value and variety
You told us you need great prices and shipping options that make sense on brands that offer more than just faucets.
How we’re fixing it: eFaucets.com has always offered great pricing and the ability to shop tax-free (except in Wisconsin and Colorado), and now we’re turning the deals up a notch by introducing HOT BUYS so you get even greater value on select products.
As part of our commitment to offering the most sought-after brands in the space, we’ve added:
· Azhara (luxury faucets without budget-busting prices)
· Legrand (innovative electric and electronic solutions)
· Dezi Home (bathroom accessories with unexpected details)
We’ve also lowered our free shipping threshold to $35 and now deliver for free more than 10,000 large items like bathtubs and vanities.
We had an inconsistent return policy that was too confusing and took way too long. We required too much from you instead of making it our issue. Then, we made you wait for resolution while also charging you a restocking fee if what you bought just didn’t work out.
How we’re fixing it: Our 30-day return policy is now 60 days, and we’ve eliminated re-stocking fees. Period. Our customer service experts are now empowered to issue pre-paid return shipping labels while they’re on the phone with you that will be followed immediately by an email detailing what you’re returning and any further instructions.
Product Experts and Customer Service
You told us you had to call too often with questions and didn’t have access to tracking information for your purchases.
How we’re fixing it: Our sales and customer service agents are based in Wisconsin and available during hours that you said are convenient for you. We’re also providing brand training so sales associates can answer almost any question that comes their way.
Even better? You’ll soon have access to real-time tracking information where you’ll get up-to-the-minute updates on your shipment(s).
The bottom line is that by not delivering on all of our promises to you, we’ve not earned your trust. We’re working to regain your faith by fixing these pain points and consistently living up to the promises we make.
Back in April, our average ratings were a 4.1, and, because we’ve taken your feedback to heart, we’ve improved this to 4.6 over the past few months. We will continue to improve, striving for a consistent 5.
We’re still listening, so please keep providing feedback so we can keep working toward earning your five-star review.
Thank you, again, for your feedback. We’ve been hyper-focused on these changes and would love for you to consider us again.